returns and guarantees

WARRANTIES (lack of conformity)

Pursuant to Legislative Decree No. 24 of 02-02-2002, Cicli Tartaggia Gattico (NO) is liable to the consumer for any existing lack of conformity upon delivery of the goods.

The lack of conformity can be found for:

– functional defect;
– internal transport damage not found upon receipt;
– incorrect shipment.

The lack of conformity must be reported within 24 months following the date of purchase; the time period within which the product defect must be communicated from the moment it occurred is 2 months.
The guarantee will apply to products that present conformity defects and / or malfunctions not detectable at the time of purchase, provided that the product itself is used correctly and with due diligence, ie in compliance with its destination & amp; than provided in any technical documentation, in compliance with the various operating rules indicated therein.
This guarantee will not be applicable in the event of negligence, carelessness in the use and maintenance of the product, any adaptations and / or mechanical adjustments not prescribed by the manufacturer, etc.
In case of lack of conformity, the consumer has the right to restore the conformity of the goods by repair or replacement.
The guarantee is personal & amp; it will therefore only apply to the original purchaser, being reserved for direct customers & amp; not to dealers and resellers.


Purchases made on the site are protected by Italian law (Legislative Decree no. 206/2005) on sales to distance. If you have made a mistake in your order and you have received an item that you did not want, or you are not satisfied with the purchase made, you have 14 working days from the delivery date to exercise the right of withdrawal, or the possibility of returning the product. and be reimbursed for the expenses excluding the shipping costs for the return that will be at your expense. To exercise the right of withdrawal it is necessary to send, within 14 days of receipt of the goods, a communication by registered letter, in which the desire to withdraw from the contract is expressed. The right of withdrawal is totally lost if the returned product is not intact, that is: lack of the original packaging, absence of integral elements of the product (accessories, screws, instruction manuals, etc.), damage to the product for reasons other than transport.

Procedure for exercising the right of withdrawal:

  • Anticipate communication via e-mail to
  • Send the registered letter indicating the product & amp; the reason for return.
  • Arrange the shipment, using a carrier of your choice, to the shipment of the product carefully packed in the original packaging & amp; complete with all accessories, instruction manuals and everything originally contained.
  • Insurance against theft & amp; transport damage, shipping & amp; bear the related expenses. If the returned product has not been insured for the value indicated on the invoice, in the event of damage or loss during transport, Cicli Tartaggia reserves the right to charge for any damage suffered by withholding them from the sums to be reimbursed.
  • Indicate “RETURN” on the packaging
  • Send to: CICLI TARTAGGIA, Via Piola 84 / A, 28013 Gattico (NO) – Italy